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長期的な教育と経験の蓄積を重視。正社員オペレーターが安定した応対品質を目指します。
電話代行では、オペレーターが「その会社のスタッフ」として電話に出ます。 だからこそ、サービス選びでは料金だけでなく、オペレーターの雇用・育成体制も確認したいポイントです。 My Team108を運営するCUBEでは、長期的な教育と経験の蓄積による品質向上を目的に、正社員オペレーターが電話応対を担当します。 【応対品質を支える人材育成】 ・教育担当制による約半年間のOFF-JT・OJT ・入社後の研修で、傾聴力・共感力・声の表現力も習得 ・外部講師によるビジネスマナーや電話応対研修も実施 ・継続的にモニタリングやロールプレイング等の教育を実施 ・オペレーターのキャリア形成の面談を定期的に実施 一人ひとりを長期的に育成し、経験やノウハウを蓄積することで、安定した応対品質を追求しています。
Maintaining a phone service even during paid leave and long vacations. Supporting the creation of a workplace environment that makes it easy to take time off with flexible phone responses tailored to the schedule of the responsible person.
Do you find it difficult to take paid leave because of concerns like "I'm worried about calls from clients" or "If I take a break, no one will be able to answer the office phone"? With My Team108, even when the person in charge is on leave, we will handle phone calls according to the pre-set guidelines. 【Examples of phone handling during leave】 - Informing that the person in charge is on leave - Indicating they are on a business trip - Stating they are out for the entire day - Providing a date and time for a callback - Forwarding urgent matters to another representative after responding - Changing the reporting destination according to the matter - Reporting and sharing call content via email or chat By entrusting phone handling during leave to My Team108, we can also reduce the burden on other employees who would otherwise have to interrupt their work to handle calls. We support the creation of an environment where not only the person in charge but also surrounding employees can work with peace of mind.
